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These general terms and conditions apply to purchases made via Mareli Medical's website and are governed by Swedish law. By completing a purchase, you accept these terms and conditions and confirm that you have the legal right to make the purchase.
Mareli Medical ABOrganization number: 559025-3406VAT: SE559025340601Phone: +46(0)21-244 00Address: Dockplatsen 1, Floor 7, 211 19 Malmö, SwedenEmail: [email protected]
You may not use our products for illegal purposes or anything you are not qualified to perform. You may not use our services if doing so would violate any applicable laws.
You understand that your information (with the exception of your credit card details) may (a) be transmitted in encrypted form over various networks and (b) be modified to adapt to the technical requirements of networks and devices. Credit card information is always encrypted during network communication.
You consent not to reproduce, duplicate, copy, sell, or otherwise exploit any part of our services or contact any of our suppliers or other persons listed on our website (except our staff) without written permission from us.
We reserve the right, but are not obligated, to limit the sale of our products and services to specific persons, geographical areas, or jurisdictions. We may exercise this right on a case-by-case basis. We also reserve the right to limit quantities of the products and services we provide. All product descriptions and prices may be changed without notice at our discretion. We reserve the right to remove a product at any time. All product offers on this website do not apply in places in the world where they are prohibited.
We reserve the right to refuse any order placed with us. We may, at our discretion, partially restrict or completely stop orders placed in our shop. These restrictions may include orders placed under the same customer account, the same credit card, and/or orders using the same billing and/or delivery address. If we modify or stop an order, we may attempt to contact you via email and/or the phone number provided when the order was placed. We reserve the right to restrict or stop orders that, in our assessment, appear to be placed by merchants, resellers, or distributors.
When you place an order on the website, a binding agreement is entered into between you and Mareli Medical. After completing an order, an order confirmation is sent to the email address you provided. Verify that the information in the order confirmation is correct and contact us immediately if there are any errors.
Mareli Medical reserves the right to refuse or cancel an order due to obvious errors, such as incorrect pricing or technical problems.
All prices are shown excluding VAT, unless otherwise stated. VAT and any shipping costs are added and clearly stated during the order process before the purchase is completed.
We reserve the right to adjust prices without prior notice, but the price applicable at the time of purchase is the price that will be charged.
We offer the payment methods specified in the checkout at the time of purchase. Payment is handled by an external payment provider.
For card payments, the 3D Secure security solution is used. All payments are encrypted in accordance with applicable security standards.The 3D Secure solution is also marketed under various names, such as Verified by Visa, Mastercard SecureCode, J/Secure, and Dankort secured by Nets. 3D Secure is usually an additional step in the payment process where the cardholder enters a number/code sent to their mobile phone during the payment process for additional verification. To register your credit card for this, please contact your bank or credit card issuer directly or check their website for further instructions.
By completing the purchase, you confirm that you are authorized to use the selected payment method. If the payment is not approved, we reserve the right to cancel the order.
Until the moment the transport company collects your shipment from our warehouse, you can cancel your order at [email protected]. We will then cancel the order and refund your money. However, we always strive to send out the goods our customers order as quickly as possible. This means that the time from placing your order until the shipment is picked up by the transport company may in some cases be less than an hour.
Delivery is made to the address specified at the time of order. The normal delivery time is stated at the time of purchase. Any delays will be notified as soon as possible.
Delivery within the EUDAP Malmö, Incoterms® 2020, applies here, where responsibility for the goods transfers to you only when you have received the delivery.
Delivery outside the EUThis is done according to EX Works (EXW), which means we have no responsibility for the products after they leave our facility.The freight company is responsible for the shipment, and if anything happens to your shipment, you must file a complaint with them.Use your tracking number to track and report any issues.Customs has the legal right to inspect all products entering a country, and this can sometimes delay delivery times.If your products are held in customs, you must contact them. We will of course assist you as much as we can, but it is not our responsibility.If something is wrong and responsibility actually lies with us, we will of course immediately refund or replace the product.
The distribution of responsibility under EXW is as follows:
Seller's Responsibility:
Buyer's Responsibility:
As a private consumer, you have the right under law (2005:59) on distance contracts and contracts concluded outside business premises to withdraw from your purchase within 14 days from the day you received the goods, provided that no exemption from the right of withdrawal applies.Normally, this law does not apply to businesses. However, we have chosen to grant this right to businesses as well in this agreement.The product in question must be in its original packaging. You must be able to provide a receipt or other proof of purchase. The product must not have been opened or used.
To exercise the right of withdrawal, you must notify us within the withdrawal period. The notification must be clear and sent via email or another durable medium.
Upon withdrawal, you are responsible for the return shipping, unless otherwise agreed. The goods must be returned in substantially unchanged condition. A refund will be made without undue delay and no later than 14 days from the date we receive your withdrawal notice and the product.
Under the Consumer Purchase Act (2022:260), you have the right to complain about a product that is defective. Complaints must be made within a reasonable time from when the defect was discovered.Normally, this law does not apply to businesses. However, we have chosen to grant this right to businesses as well in this agreement.The product in question must be in its original packaging. You must be able to provide a receipt or other proof of purchase. The product must not have been opened or used.
Upon a valid complaint, we have the right to primarily remedy the defect or replace the product with a new one. If this is not possible, a price reduction or refund may be applicable according to law.
To complain about a product, contact us and provide the order number and describe the defect.
Returns that are not based on the right of withdrawal or complaints are only accepted after agreement with Mareli Medical. Any costs for return and handling may then be charged to the customer.
Mareli Medical is not responsible for indirect damage, consequential damage, or losses arising from the use of the products, to the extent permitted by law.
We do our best to keep the content on this website up to date. However, Mareli Medical AB cannot provide any warranty for the content or its accuracy. In addition to this, within the limits of the law, Mareli Medical cannot be held responsible for loss or damage in connection with the use of information on this website.The links on our website may lead to external websites. These are provided solely for your convenience. Information found on these external websites is in no way connected to Mareli Medical AB.
We are not responsible for ensuring that the information on this website is complete, accurate, or current. The material on this website is provided solely as general information and should not be used as absolute truth or as a basis for decisions without consulting more accurate and complete sources of information. Relying solely on the information on this website is at your own risk.
Mareli Medical is exempt from liability for failure to fulfill certain obligations under the agreement if this is due to circumstances beyond our reasonable control, such as natural disaster, war, government decision, strike, or technical failure.
These terms and conditions shall be interpreted and applied in accordance with Swedish law.
In the event of a dispute, the parties shall first attempt to resolve it through dialogue. If the dispute cannot be resolved, you as a consumer have the right to contact the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden - ARN), www.arn.se, which handles disputes between consumers and business operators.Note that ARN only applies to private individuals. In cases where the customer is a business, the Purchase Act (1990:931) applies.
Any dispute that cannot be resolved through dialogue or ARN shall be decided by Malmö District Court (Malmö Tingsrätt) in Sweden.
